Corrected Memo

Memorandum

TO: Metro power Employees
FROM: Susannah Beech, Hr Administrator
SUBJECT: Improved response to Technology Failures
Date: 22 September 2009

Dear Metro Employees:

There is always a risk of attempting to beat a deadline and suddenly having equipment that fails. Down below are a few proposed suggestions to help cope with technical equipment and system failures:

1) Stay Calm: In the business world there are many technological errors that occur on a regular basis. Those in the business such as co-workers and bosses have experienced similar difficulties and will be understanding of the situation.

2) Practice preventative maintenance: Use cleaning cloths and sprays on a regular basis on your equipment. Liquids and food substances should be kept away from technological equipment at all times. The system that you are working on should also be shut down each night.

3) Report Problems: In order to receive faster repair services it is necessary to report issues immediately to Bart Stone, who is the assistant director of information services at ext. 2238. It is important to obtain a list of the different support systems, so that if a problem arises, you will know who to call for help. Report problems that could possibly happen in the near future, do not wait until the last minute. The reports will be looked at as soon as possible, but keep in mind the many others who also are in need of repair services as well.

4) Relax: If a last minute repair issue is interfering with your composure, instead of getting frustrated, take a walk and calm down. Getting frustrated could result in lost tempers, violent outburst, rude or threatening language towards co-workers. These actions could result in serious consequences that could put your career off track.


Sincerely,

Susannah Beech

Human Resources Administrator